1. - General provisions – Scope of application:
Olio Locci srl società agricola (VAT number: 03610560546), with registered office at Piazza del Comune 15, 06036 Montefalco (PG) Italy, informs the Customer that the relations between the Parties (i.e., the aforesaid company and the Customer) concerning the sale of the products (hereinafter also “the Products”) displayed on the website www.agricolalocci.it (hereinafter also “the Website”) are governed by the terms and conditions set out below.
Therefore, these General Conditions of Sale form an integral part of every offer, purchase order, order confirmation or any transaction of the Products on the Website.
The Customer is exclusively the Consumer pursuant to art. 3, letter a), Legislative Decree 6 September 2005, no. 206 (Consumer Code), i.e., the natural person who uses the Website for purposes unrelated to their business, commercial, craft or professional activity.
2. - The Products – Information relating to them:
The Customer acknowledges and is informed that information relating to the essential characteristics of the Products, including their prices, can be found on the Website within each Product page.
3. - Order of the Products and Acceptance:
The purchase of the Products is carried out solely by means of an order placed by the Customer through the Website (hereinafter also “the Order”).
In particular, the Customer undertakes to complete in all its parts the electronic order form on the Website, indicating among other things the elements necessary to identify himself/herself, the Products ordered and the quantity, the place of delivery and the methods of payment, and undertakes to provide accurate and truthful data. The Customer acknowledges that he/she must transmit the Order completed by him/her to the Company electronically, following the relevant instructions from time to time on the Website.
Before proceeding with the purchase of the Products and therefore before sending the Order, the Customer undertakes to read carefully these General Conditions, displayed during the Order registration procedure, which he/she expressly declares to have understood and accepted by ticking the appropriate box on the Website. More precisely, the Customer undertakes to read the information on the essential characteristics of each Product ordered, their prices and methods of payment, the costs of delivery of the Products, the terms of the right of withdrawal and the times for returning the Products contained in this document and in the annexes.
The Customer acknowledges that, once the online purchase procedure described above has been completed, he/she must verify the correctness of the data indicated and correct any input errors, print and keep the Order and the attached General Conditions or otherwise save or reproduce a copy. The Order will be stored by Olio Locci srl società agricola in the Website database for the time necessary for its fulfillment. The Customer may access the Order he/she has placed by consulting the “My Orders” section of the Website.
The confirmation of receipt of the Order is sent by the Company to the Customer at the e-mail address indicated by the latter when placing the Order. With this communication the Company summarizes the Order data, the General Conditions of Sale, the essential characteristics of the Product ordered, the price and payment made, the methods and costs of delivery, how to contact it, and recalls the conditions for the Customer to exercise the right of withdrawal. This communication constitutes acceptance by the Company of the contractual proposal made by the Customer by means of the Order completed and sent via the Website: in this way the contract between the Parties is concluded.
The Company undertakes to promptly inform the Customer by e-mail of any Products being out of stock and to refund any price already paid by the Customer.
By transmitting the Order the Customer confirms that he/she is aware of and accepts the General Conditions of Sale and the additional information contained on the Website, also referred to via links, the “Privacy Policy” and the information on “Returns and Refunds”.
Once the first purchase on the Website has been made as described above, the Customer may, at his/her discretion, use the “Quick Purchase” mode which will allow him/her to securely save his/her Product delivery address to speed up future purchases, as specified from time to time in an updated manner on the Website during the Order placement procedure.
4. - Product Prices - Terms and Methods of Payment:
The prices displayed on the Website for each Product are expressed in Euro, inclusive of VAT and are valid at the time the Order is sent by the Customer.
Shipping costs described in the following article 5 are added to the total amount of the Order.
In the case of delivery of the Products in a country other than Italy, the costs due for any taxes, customs duties or charges required by the legislation in force in the destination country will also be borne by the Customer. These possible costs are not foreseeable and will be assessed by the competent body of the destination country, which will contact the recipient to agree on the terms according to the regulations in force in that state.
The fiscal documentation will be issued at the time the Products are shipped to the Customer.
The payment methods for the Products displayed on www.agricolalocci.it are as follows:
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All credit cards Visa, Mastercard, etc. on the Paypal Checkout payment circuit.
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All credit cards Visa, Mastercard, etc. on the Stripe Checkout payment circuit.
- All electronic payments such as Apple Pay, etc. on the Stripe Checkout payment circuit.
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- Paypal
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- Bank transfer
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- Cash on delivery (active only for orders in Italy with a maximum orderable amount of € 300.00)
Payment by credit card is made through the Pay Pal CheckOut or Stripe CheckOut service with the guarantee of maximum security.
Payment data are protected through the use of the most advanced technological and encryption systems (SSL). This refers, in particular, to VeriSign certificates which ensure the highest protection in the field of electronic commerce.
Using a credit card on the internet is as safe, fast, easy and reliable as making purchases in traditional stores.
Payments on the site are further guaranteed by the use of Verified by Visa and MasterCard Secure Code systems. Verified by Visa and MasterCard Secure Code ensure that both the customer and the retailer from whom the purchase is made are actually authorized holders of the payment, by entering an additional password that significantly increases the level of security of purchases made.
PayPal is an online payment system that requires the use of an account with PayPal. If you do not already have one, you can open it by registering on the website www.paypal.com .
Olio Locci srl società agricola undertakes to deliver, via express courier of its choice (GLS or equivalent), in Italy and other European Union countries, the Products selected and ordered by the Customer to the address indicated in the Order, provided that the information has been supplied accurately and truthfully with all details necessary for proper delivery.
The Products will be delivered in Italy from Monday to Friday, excluding holidays, from 9:00 a.m. to 6:00 p.m. Delivery usually takes 2–5 business days from the Order acceptance by the Company, and in any case no later than the terms specified in the section dedicated to delivery times. For orders placed and accepted as “Pre-Order,” delivery times will be longer depending on product availability. Force majeure, unforeseeable circumstances, or causes beyond the Company’s control remain reserved.
Products related to Orders accepted by the Company on Thursdays after 12:00 p.m. and on Fridays will be handed over to the courier the following Monday, in order to preserve product integrity and avoid storage over the weekend.
The Products will be delivered by the courier only to an adult person present at the address indicated by the Customer when placing the Order. If no one is present at the first delivery attempt, the courier will make a second and third attempt on the following days before returning the Products to the Company due to the recipient’s absence. Given that some products available on www.agricolalocci.it may be perishable, it is very important that the address provided by the customer is one (home or office) where someone is available to receive the package.
Shipping times and methods for deliveries outside Italy vary depending on the destination country and are detailed on the website in the section dedicated to delivery times. However, due to frequent fluctuations in international transport costs, we recommend referring to the shipping fees shown in the cart summary after entering your delivery address.
Upon delivery of the Products by the courier to the address indicated above, the Customer undertakes to verify the integrity of the package and the correspondence between the number of parcels and what is stated in the shipping document. If the package appears to be damaged or if the box or adhesive tape does not bear the name “Olio Locci srl società agricola,” the Customer must refuse delivery, explicitly stating “Tampered Package”. The Customer acknowledges that any damage to the package or Products, or discrepancy in the number of parcels, must be immediately reported by writing a “control reserve” on the courier’s delivery receipt, under penalty of forfeiture of the right to raise later complaints about the conformity, integrity, or completeness of the delivered package.
At any time, the Customer can check the delivery times and shipping status of their Order by visiting the website of the courier chosen by the Company and indicated in the order confirmation email, using the tracking number provided by the Company.
The delivery costs of the Products are borne by the Customer, unless expressly waived as part of promotional offers indicated on the Website, and are clearly shown on the cart summary page , whose information forms an integral and essential part of these General Terms and Conditions.
For details on shipping terms, rates by weight, and delivery times, please visit the dedicated page shipping rates and delivery times.
Additional package preparation times may apply depending on product availability and other unpredictable variables; our customer service will contact you should this occur.
6. - Right of Withdrawal:
Pursuant to art. 64 et seq. of Legislative Decree no. 206/2005, if the customer is a consumer (i.e., a natural person who purchases the goods for purposes not related to his/her professional activity, or does not make the purchase by indicating in the order form to Olio Locci srl società agricola a reference to a VAT number), he/she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following point.
WARNING:
The right of withdrawal is not applicable to customized or pre-ordered products!
To exercise this right, the customer must send Olio Locci srl società agricola a communication to that effect within 10 working days from the date of receipt of the goods.
This communication must be sent by registered letter with return receipt, addressed to:
Olio Locci srl società agricola
Piazza del Comune 15
06036, Montefalco (PG)
or by telegram or fax sent within the aforementioned term of 10 days and followed by a confirmation by registered letter with return receipt, which MUST be sent within the following 48 hours. Once the aforementioned notice of withdrawal has been received, the Customer Service of Olio Locci srl società agricola will promptly inform the customer of the instructions on how to return the goods, which must take place within the next 48 hours.
The right of withdrawal is in any case subject to the following conditions:
- the consumer cannot exercise the right of withdrawal for products made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.
- the purchased item must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment); to limit damage to the original packaging, we recommend, where possible, placing it in a second box.
- by law, the shipping costs for returning the goods are borne by the customer;
- the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
- in the event of damage to the goods during transport, Olio Locci srl società agricola will notify the customer of the incident (within the 5th day from receipt of the goods in its warehouses), to allow him/her to promptly file a complaint against the chosen courier and obtain reimbursement of the value of the item (if insured); in this case, the product will be made available to the customer for return, simultaneously canceling the withdrawal request;
Olio Locci srl società agricola is in no way responsible for damage or theft/loss of goods returned with uninsured shipments.
Without prejudice to any restoration costs for damage ascertained to the original packaging, Olio Locci srl società agricola will refund the customer the amount already paid minus the costs incurred for processing and shipping the order as well as for the collection and return of the payment.
Unless otherwise indicated by the customer, the refund will be made by bank transfer, within 14 days from the return of the goods. It is the customer’s responsibility to promptly provide the bank details on which to obtain the reimbursement (ABI Code - CAB - Current Account of the invoice holder).
The right of withdrawal is totally forfeited, due to the lack of the essential condition of integrity of the item (packaging and/or its contents), in cases where Olio Locci srl società agricola ascertains:
- the absence of the external packaging and/or the original internal packaging;
- the absence of integral elements of the product.
- damage to the product for reasons other than its transport.
In the event of forfeiture of the right of withdrawal, Olio Locci srl società agricola will return the purchased item to the sender, upon payment by the latter of the shipping costs.
7. - Responsibility of Olio Locci srl società agricola:
The liability of Olio Locci srl società agricola for the delivered products, including that within the framework of applicable contractual or legal guarantees, is limited to the price of the defective or non-compliant products.
Olio Locci srl società agricola cannot be obliged to compensate for indirect damages or any other financial damage suffered by the purchaser or by a third party.
8. - Customer Obligations:
The Customer, aware of the civil and criminal liabilities for false declarations, declares to be a Consumer as described above and provided for by current legislation, to be of legal age and that the data provided by him/her for the execution of these General Conditions are correct and truthful.
9. - Processing of personal data - Privacy:
The Customer is informed and has read the information on the processing of personal data by visiting the “Privacy Policy” section.
The Customer acknowledges that the information contained in the document referred to above forms an integral and substantial part of these General Conditions and is therefore deemed to be fully known and accepted by him/her at the time the Order is transmitted.
10. - Partial invalidity:
The possible nullity of one or more individual clauses of these General Conditions does not entail the nullity of the General Conditions themselves or of the entire Sales Contract, but the replacement of such null clauses with mandatory rules.
11. - Applicable law - Jurisdiction:
These General Conditions and, in any case, every purchase made by the Customer on the Website are governed by Italian law. For any dispute relating to the application, execution, interpretation and violation of these General Conditions, the court of the Customer’s residence or elected domicile shall have exclusive jurisdiction if located within the territory of the Italian State. If the Customer’s residence or domicile is not located within the territory of the Italian State, the Court of Rome shall have jurisdiction.
The Customer in any case has the right to refer the disputes that may arise in relation to these General Conditions and to each purchase or transaction carried out on the Website to a dispute resolution or mediation body, in order to seek an alternative resolution of the same disputes. For more information on this instrument, the Customer may contact the Company according to the methods indicated in the following article 12.
12. - Customer Service - Communications:
For the communications provided for in these General Conditions and in any case to request any information, the Customer may contact the Company via the e-mail address: info@agricolalocci.it as well as at the following address:
Olio Locci srl società agricola, Customer Service, Piazza del Comune 15, 06036 Montefalco (PG) Italy.
The Customer also declares that he/she has taken note of, read carefully, understood and specifically approves, pursuant to and for the purposes of art. 1341 of the Italian Civil Code and Legislative Decree 6 September 2005 no. 206, the following clauses of these General Conditions whose titles are given by way of example only: 3. Order of the Products and Acceptance; 4. Product Prices – Terms and Methods of Payment; 5. Delivery terms and shipping costs; 6. Replacement of the Products; 7. Right of withdrawal - Return of the Products - Method of refund; 8. Customer’s obligations; 9. Processing of personal data; 11. Applicable law – Jurisdiction.